FAQ's
ABOUT US
Welcome to our exquisite world of luxury vintage handbags! I am Jakub the founder and passionate curator for our carefully selected collection. My journey into the realm of vintage fashion began years ago when I first fell in love with the timeless elegance and rich history that each vintage handbag embodies.
Every handbag in our collection is a testament to the art of craftsmanship and the beauty of bygone eras. We offer a curated selection of iconic pieces from renowned designers as well as rare, unique finds that add a touch of sophistication and character to any wardrobe.
Shipping
Will I be charged for shipping fees?
We charge shipping fees for all orders placed with a total order amount under €500, On all orders above €500 shipping fees are on us. Shipping costs are automatically calculated in your cart. We ship all orders with track& trace and secured, just in case. Shipment within the Netherlands is 8,50 EUR, to other European countries 18 EUR.
Can I purchase an order online and pick up in person?
Its not possible to pick up your order in person.
What carrier does Velurise use?
We mostly use DPD to ship our items, sometimes for worldwide shipment DHL.
When will my item be shipped?
After your purchase, you will receive a confirmation email of your order. We aim to ship your order within 1 to 2 days from the receipt of payment (we contact you in any exceptions). We process orders from Monday to Saturday from 9am to 10pm. Once the order has been shipped, you will receive a track & trace code via e-mail or SMS so you can track your order.
When will my order be delivered?
Delivery times are based on your location, weekends and holidays. The delivery time within the Netherlands is 1-2 business days. To other Europeans countries 2-4 business days.
Do you ship to all countries?
We only ship to countries in the EU.
What happens if my order gets lost during shipment?
First of all, we’re very sorry this happened. If the shipment gets lost by the carrier, we will start an investigation with the carrier. This normally takes up to 10 business days. We are not reliable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped, we are not held responsible if your package has been misplaced.
Returns
Do you accept returns?
Unfortunately, we are not able to take back vintage items.
In order to avoid any problems after purchasing vintage items, please read the description and view the photos carefully. Please note the size measurements of the item and any flaws. Please remember all our vintage items are second hand. This almost always shows somewhere, even if we mention they are in excellent vintage condition.
Cancellation & other policies
What if I find a free or very cheap item on your webshop?
For obvious reasons, we do not sell free items (excl. shipping fee) or items for really low prices. We are human and make mistakes, sorry! If you come across an item that is listed for €0.00 or any extreme low price, then that’s a mistake from our side. You would be very sweet to let us know we (might have) made a mistake. Please don’t order, because we will not ship the item and we will cancel the order. We will not refund the paid shipping fees in this case, which is according to European Law.