TERMS OF SERVICE

Effective Date: July 20, 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Velurise ("Velurise", "we", "us", or "our"), a sole proprietorship (eenmanszaak) established under the laws of the Netherlands with its registered office at Langstraat 6, 5801AD Venray, Netherlands. These Terms govern your access to and use of our website (https://www.velurise.com), including any content, features, technologies, and services offered therein (collectively, the "Service").

By accessing, browsing, creating an account or otherwise using the Service, you agree to be legally bound by these Terms, as well as our Privacy Policy (https://velurise.com/policies/privacy-policy) and any additional terms incorporated by reference. If you do not agree, you may not use the Service.


Eligibility

To use the Service, you must be at least 18 years of age or the legal age of majority in your jurisdiction and capable of forming a binding contract. If you do not meet these requirements, you may not access or use the Service. We reserve the right to refuse access to or terminate any account if we reasonably believe that you do not meet the eligibility criteria.


Privacy

Our Privacy Policy describes how we collect, use, store, and protect your personal data. By using the Service, you consent to our collection and processing of your personal data in accordance with our Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and relevant Dutch data protection laws.


Account Security and Authorization

You may be required to create an account to use certain features of the Service. You agree to provide accurate and up to date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you are accessing the Service on behalf of a company, you warrant that you have the authority to bind that entity to these Terms.


Content License and Ownership

All intellectual property rights related to the Service and its content are owned or licensed by Velurise. This includes trademarks, text, graphics, images, audio, video, software, and code. You are granted a limited, non-exclusive, revocable license to access and use the Service for personal or internal business use, in accordance with these Terms. You may not modify, distribute, reproduce, or exploit any part of the Service without our prior written permission.


User-Submitted Postings and Content

The Service may permit users to submit content, including photos, reviews, listings, and comments ("Postings"). You represent that you own or have the necessary rights to submit any such content. You grant Velurise a perpetual, royalty free, transferable license to use, copy, display, and distribute your Postings for any purpose. You waive any moral rights associated with such content to the extent allowed under Dutch law.

You may not submit content that is unlawful, defamatory, misleading, infringing, obscene, harassing, or otherwise objectionable. We reserve the right to remove any content at our discretion.


Publicity License and Non-Confidentiality

You agree that Velurise may use your name, likeness, and other public information in connection with Postings or for marketing purposes. Any material you submit may be publicly visible and treated as non confidential unless otherwise indicated.


Restrictions and Prohibited Conduct

You may not:

  • Violate any applicable laws or regulations.

  • Submit false, harmful, or misleading content.

  • Impersonate another person or misrepresent your affiliation.

  • Use the Service for commercial solicitation without our consent.

  • Attempt to reverse engineer, hack, or gain unauthorized access.

  • Interfere with or disrupt the Service.

  • Use bots or scraping technologies to extract data.


Authentication and Brand Disclaimer

All items listed on the Velurise platform undergo in house authentication. However, Velurise is not affiliated with or endorsed by any of the brands featured on our site. These brands are not involved in our authentication process and assume no responsibility for items sold through our Service.


Sales and Return Policy

All sales made through Velurise are final. Once a purchase is confirmed, it cannot be canceled or refunded. Exceptions may be granted solely at our discretion in extraordinary cases. This policy aligns with the nature of luxury consignment and the uniqueness of our products.


Payment and Billing

By initiating a transaction, you authorize Velurise or our payment processors to charge your payment method for the total amount, including taxes and shipping. You confirm you are authorized to use the payment method provided. We reserve the right to correct any errors in pricing or billing, even after a transaction has been submitted.


Packing and Shipping

Shipping costs are borne by the buyer. Velurise may coordinate packing, insurance, and shipping with third party carriers. We are not liable for delays, damages, or losses once the package is handed to the courier. Shipping options and estimates are displayed during checkout.


Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. Velurise makes no warranties, either express or implied, regarding the Service or any items sold through it. We disclaim all warranties of merchantability, fitness for a particular purpose, and non infringement.


Limitation of Liability

To the maximum extent permitted by Dutch law, Velurise is not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total amount you paid to Velurise in the twelve months preceding the event giving rise to the claim.


Indemnity

You agree to indemnify, defend, and hold harmless Velurise and its affiliates from any claims, liabilities, damages, or expenses arising out of your use of the Service, your breach of these Terms, or your violation of any rights of third parties.


Force Majeure

Velurise shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, governmental action, or internet outages.


Dispute Resolution and Arbitration

In case of a dispute, you agree to first attempt to resolve it amicably by contacting us at legal@velurise.com. If unresolved within 60 days, either party may initiate binding arbitration in accordance with Dutch law. Consumers may also submit complaints to the EU’s ODR platform or Dutch small claims court, where applicable.


Class Action and Jury Waiver

All disputes must be resolved individually. You waive any right to participate in a class action or jury trial. This does not affect your statutory rights under Dutch or EU consumer protection laws.


Injunctive Relief and Severability

We may seek injunctive or equitable relief in any court of competent jurisdiction to protect our rights. If any provision of these Terms is held invalid, the remaining provisions shall remain enforceable.


Governing Law and Venue

These Terms are governed by the laws of the Netherlands. Any disputes not subject to arbitration shall be resolved by the courts of Amsterdam, unless mandatory local law provides otherwise for consumers.


Electronic Communications and Opt-Out

By using the Service, you consent to receiving electronic communications from us. You may opt out of marketing messages via unsubscribe links or by contacting us. Transactional and account related messages are mandatory for Service use.


Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on the website. Continued use of the Service constitutes your acceptance of the updated Terms.


Copyright Infringement Claims and Counter-Notices

If you believe your copyright has been infringed, please send a notice to legal@velurise.com with all necessary details (see website for DMCA-style requirements). We may remove content or provide opportunity for counter notification as required by law.


Modification or Termination of Service

Velurise may modify, suspend, or terminate the Service or your access to it at any time without liability. In the event of misconduct or policy abuse, we may revoke access immediately.

Payment and Billing

All payments for purchases made on the Velurise platform must be made via the payment methods offered at checkout, including but not limited to credit cards, iDEAL, PayPal, or any other authorized processors. By submitting payment details, you confirm that you are authorized to use the selected method and that all billing information provided is accurate. Velurise reserves the right to cancel any transaction or order if fraudulent activity is suspected. Prices are displayed in Euros (EUR) and include applicable Dutch VAT unless explicitly stated otherwise. You are responsible for any additional transaction or conversion fees charged by your bank or payment provider.

Packing and Shipping

Velurise carefully packages all items to ensure their safe delivery. Shipping fees are calculated at checkout and may vary depending on your location and the value of the item. Once shipped, the item becomes the responsibility of the carrier. While we assist in coordinating delivery, Velurise is not liable for any delays, loss, or damage caused during transit. If customs duties or import taxes apply in your country, you are solely responsible for such charges.


Notices

All legal notices should be sent to:

Velurise 
Langstraat 6
5801AD Venray
Netherlands
legal@velurise.com


Miscellaneous

These Terms represent the entire agreement between you and Velurise. Failure to enforce any provision shall not constitute a waiver. You may not assign your rights without our prior written consent. These Terms benefit only the parties involved.


Sales Tax

Applicable Dutch VAT is included in prices unless otherwise specified. It is your responsibility to comply with tax obligations in your jurisdiction.


Contact

For any questions regarding these Terms, please contact us at legal@velurise.com.

Velurise 
Langstraat 6
5801AD Venray
Netherlands